Shipping policy

Last Updated: August 1, 2026

At HRV Trade, we are committed to delivering your order as quickly and safely as possible. We partner with trusted fulfillment providers, including CJ Dropshipping and Syncee suppliers, to offer quality products and worldwide shipping.

Please read our shipping policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–5 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During high-demand periods, holidays, or promotional events, processing times may take slightly longer.

Once your order has been processed, you will receive a confirmation email with your tracking information (when available).

Shipping Time

Estimated delivery times vary depending on your location and the supplier fulfilling your order.

Region Estimated Delivery Time
Italy 2–7 Business Days
Europe 3–10 Business Days
United Kingdom 4–10 Business Days
United States 5–15 Business Days
Canada 5–15 Business Days
Australia & New Zealand 7–18 Business Days
Rest of the World 7–25 Business Days

Please note: These are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Product weight and dimensions

  • Shipping method selected

  • Supplier warehouse location

Free shipping may be offered on selected products or promotional campaigns.

Multiple Shipments

Because we work with multiple suppliers and warehouses, your order may arrive in separate packages.

If you order multiple items, they may be shipped individually and arrive on different dates.

You will receive separate tracking numbers whenever applicable.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local customs authority.

These charges are the responsibility of the customer unless otherwise stated.

HRV Trade is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Please contact us immediately.

  • If the order has not yet been shipped, we will do our best to update the address.

  • Once an order has been shipped, we may not be able to make changes.

HRV Trade is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Natural disasters

  • Transportation disruptions

We appreciate your patience during these situations.

Lost Packages

If your tracking information shows that your package has not been delivered within the estimated timeframe, please contact us.

We will work with the shipping carrier and supplier to investigate the issue.

If a package is confirmed as lost by the carrier, we will arrange a replacement or refund where appropriate.

Damaged Items

If your order arrives damaged:

  1. Contact us within 7 days of receiving your order.

  2. Include your order number.

  3. Provide clear photos of:

    • The damaged item

    • The shipping packaging

    • The shipping label

We will review your claim and provide an appropriate solution.

Missing Items

If an item is missing from your order:

  • Check whether your order has been shipped in multiple packages.

  • Review your shipping confirmation emails.

  • Contact us if the item has not arrived after all shipments have been delivered.

Failed Delivery Attempts

If a package cannot be delivered due to:

  • Incorrect address

  • Recipient unavailable

  • Failure to collect from the carrier

the carrier may return the package to the supplier.

Additional shipping charges may apply for reshipping.

Order Changes & Cancellations

Orders can only be modified or cancelled before they enter processing.

Once processing has begun, we cannot guarantee changes or cancellations.

Please contact us as soon as possible if you need assistance.

Delivery Delays During Peak Seasons

Shipping times may increase during:

  • Christmas

  • Black Friday

  • Cyber Monday

  • Public holidays

  • Promotional sales

We recommend placing orders early during these periods.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

HRV Trade

Website: https://hrvtrader.com

Email: HRVTraderOfficial@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.